Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of CrewRules™ and related websites, applications, and services (collectively, the “Services”) operated by Marvella Group LLC.

By creating an account, accessing CrewRules, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

2. Eligibility and Accounts

You agree to:

• Provide accurate account information and keep it reasonably up to date
• Maintain the confidentiality and security of your login credentials
• Not impersonate another person or access an account without authorization
• Provide only information and content you are authorized to provide, including imported schedule or company-related content
• Cooperate with reasonable verification steps, such as work-email or employee-number verification, where CrewRules requires them

You are responsible for activity that occurs under your account except where caused by CrewRules’ failure to maintain reasonable security measures.

3. Description of CrewRules

CrewRules is an informational and organizational platform for airline pilots and aviation professionals. Features may include, depending on your plan, airline, and account settings:

• Schedule import, organization, and display
• Reserve, trip, and duty views
• Commute Assist and related commute planning tools
• Family View and Friends sharing
• Mentoring tools and program workflows
• Advanced Weather Brief and related operational information
• FAR 117 tracking and related summaries
• Pay estimates and month-credit projections
• Flight status, delay, and operational context information
• Personal and company document tools, including AI-assisted document search or answers
• Subscription or trial features offered from time to time

Features may change, be added, limited, or discontinued over time. CrewRules is an independent pilot and crew resource and is not affiliated with an airline, union, regulator, dispatch office, or crew-scheduling department unless a written agreement explicitly states otherwise.

4. Aviation and Operational Disclaimer

CrewRules is a situational-awareness, informational, and organizational tool. It is not an airline, union, regulator, official dispatch office, crew-scheduling department, payroll provider, legal advisor, or official weather-briefing provider. CrewRules does not exercise operational control and does not make flight, legality, fatigue, commute, or scheduling decisions for you.

Always confirm with official operational sources, your dispatch release, and company SOP before making operational decisions.

You must verify important information through sources such as:

• Official airline systems and company procedures
• Dispatch releases and applicable regulations
• Official weather sources and required briefing materials
• Crew scheduling, payroll records, and other authoritative records
• Your own professional judgment

5. Accuracy and Availability

Information shown in CrewRules may be imported, user-entered, estimated, delayed, incomplete, generated from third-party data, or affected by connectivity or provider availability.

CrewRules does not guarantee:

• Schedule accuracy or completeness
• Commute or seat availability
• Weather, delay, gate, or tail-number accuracy
• FAR 117 legality determinations
• Pay accuracy
• Delivery of notifications, emails, or alerts
• Continuous or uninterrupted availability of the Services

You remain responsible for maintaining independent copies of information you need for operational, regulatory, employment, or personal purposes.

6. User Imports and Content

You retain responsibility for content you upload, forward, enter, or otherwise provide through CrewRules. You represent that you have the rights and authorization needed to provide that content and to grant CrewRules the limited permission necessary to store, parse, process, display, and share it according to your selected settings.

You may not upload, forward, or use CrewRules to process content that:

• Violates applicable law
• Violates company policy or confidentiality obligations
• Infringes intellectual-property or privacy rights
• Contains malware or is intended to disrupt the Services
• Includes another person’s information without appropriate authorization

7. Family View and Friends Sharing

Sharing through Family View and Friends is user-controlled. You are responsible for selecting appropriate recipients and settings. Recipients may see only the categories of information you enable, which may include schedules, commute information, exact times, overnight cities, or layover hotel details depending on your settings.

Do not share sensitive information with unauthorized people. CrewRules cannot control what an authorized recipient does with information after viewing it.

8. Mentoring

Mentoring tools are intended to support communication, coordination, and program administration. Mentoring content is not legal, medical, employment, union-representation, or other professional advice.

Mentoring information may be visible to assigned mentors, mentees, and authorized program administrators as designed by the program. Use of mentoring features does not create an employment, agency, fiduciary, or professional relationship between you and CrewRules or Marvella Group LLC.

CrewRules does not represent that any union, airline, or mentoring organization endorses the Services unless a written agreement explicitly states otherwise.

9. AI Features

AI-assisted answers, summaries, document search results, or related outputs may be incomplete, outdated, or inaccurate. They are provided for convenience and informational support only. You must confirm important information in the underlying document, official source, or company record before relying on it.

10. Subscriptions and Billing

CrewRules may offer free and paid plans. Paid subscriptions are processed by Stripe. Prices, plan features, trial availability, renewal timing, and cancellation options are displayed during checkout, in your account, or in Stripe’s customer portal where applicable.

You may manage or cancel eligible paid subscriptions through the Stripe customer portal where that option is made available in your account. Changes to pricing or plan features may occur with notice where required by applicable law or the billing flow presented to you at purchase.

Specific refund, renewal, proration, and trial-conversion terms are not set out in these Terms and remain subject to legal review and the information presented at checkout or in account management.

11. Acceptable Use

You may not:

• Access or attempt to access accounts, data, or systems without authorization
• Impersonate another person or misrepresent your affiliation
• Scrape, harvest, or systematically extract data from the Services except as permitted by law
• Reverse engineer or attempt to derive source code except where such restriction is prohibited by law
• Abuse import addresses, APIs, or automated access paths
• Upload malware or interfere with the operation or security of the Services
• Harass, threaten, or abuse other users or CrewRules personnel
• Share another pilot’s information without authorization
• Use CrewRules in a manner that violates airline, union, company, or legal obligations applicable to you

12. Intellectual Property

CrewRules™, Marvella Group LLC branding, software, design, documentation, and original platform content are protected by intellectual-property laws. Except as expressly permitted, you may not copy, modify, distribute, sell, or create derivative works from the Services or CrewRules materials without prior written consent.

You retain ownership of content you provide. You grant CrewRules a limited license to host, process, display, and share that content as necessary to operate the Services according to your settings.

13. Third-Party Services

CrewRules relies on third-party services and data providers for hosting, authentication, email, payments, flight data, weather, maps, and other functions. Their availability, accuracy, and terms are outside CrewRules’ complete control. Your use of third-party services may also be subject to those providers’ own terms and policies.

14. Suspension and Termination

We may suspend or terminate access to the Services if we reasonably believe you have misused the Services, created a security or fraud risk, failed to pay applicable fees, violated these Terms, or if required by law.

You may request account deletion through your account settings. CrewRules currently offers a scheduled deletion process with a grace period during which you may restore your account, as described in the Services and Privacy Policy.

15. Disclaimer of Warranties

To the fullest extent permitted by law, the Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

16. Limitation of Liability

To the fullest extent permitted by law, Marvella Group LLC and CrewRules shall not be liable for direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from use of the Services, inability to use the Services, reliance on information shown in the Services, service interruption, data loss, regulatory findings, delays, cancellations, operational disruption, or related claims.

17. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Marvella Group LLC and its officers, directors, employees, and agents from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your use of the Services, your content, your sharing settings, or your violation of these Terms or applicable law.

18. Governing Law and Disputes

Governing law and dispute-resolution provisions will be finalized following legal review.

19. Changes to Terms

We may modify these Terms from time to time. When we do, we will post the updated Terms on this page and update the effective and last-updated dates shown above. Your continued use of the Services after changes become effective may constitute acceptance of the revised Terms where permitted by law.